Case Study: Bank of Hawaii Social Media Strategy

Eager to learn how Bank of Hawaii is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Bank of Hawaii.

Continue reading to find out!

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Bank of Hawaii is a trusted financial institution that has been serving the community since its establishment in 1897. With its headquarters located in Honolulu, Hawaii, this bank primarily caters to the needs of individuals, families, and businesses residing in the Hawaiian Islands. However, its services also extend to international clients, making it a global financial institution.

Before: The Challenges of Social Media Marketing

Bank of Hawaii has been effectively utilizing social media platforms to engage with its customers and potential clients. One of the commendable aspects of their social media marketing strategy is the provision of helpful and informative content. Through regular posts, they keep their audience updated on the latest financial trends, news, and tips relating to personal and business finance. This approach not only positions them as experts in the field but also demonstrates their dedication to customer education and empowerment.

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After: Bank of Hawaii's Successful Social Media Strategy

The bank's social media presence also highlights its commitment to the local community. They actively promote and support various community initiatives, events, and charitable endeavors through their social media channels. By doing so, Bank of Hawaii not only showcases their involvement in the community but also encourages their followers to engage in philanthropic activities.


While Bank of Hawaii's social media marketing strategy is commendable, there are some areas that could be improved. First, the bank could benefit from more active engagement with their followers. While they regularly share valuable content, opportunities for two-way communication and dialogue with customers should be incorporated. Responding to comments and messages in a timely manner would enhance customer satisfaction and loyalty.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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