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Case Study: Ames Department Stores Social Media Strategy

Eager to learn how Ames Department Stores is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Ames Department Stores.

Continue reading to find out!



Ames Department Stores is a retail company with a strong presence in the United States and Canada. Headquartered in Rocky Hill, Connecticut, it primarily caters to budget-conscious customers, offering a wide range of products including apparel, home goods, and electronics.

Before: The Challenges of Social Media Marketing

On social media platforms, Ames Department Stores has successfully implemented several strategies to engage and connect with its target audience. Firstly, the company regularly posts high-quality visual content, showcasing its latest products, promotions, and deals. This not only informs customers about the available offerings but also creates a visually appealing and immersive experience.


After: Ames Department Stores's Successful Social Media Strategy

Secondly, Ames actively encourages customer interaction by responding to comments, messages, and inquiries in a timely manner. By addressing customer concerns and inquiries promptly, the company shows its commitment to providing excellent customer service. This approach helps establish a positive brand image and builds trust among its online community.


Furthermore, Ames Department Stores leverages its social media platforms to run exclusive online competitions, giveaways, and contests. This strategy not only generates excitement and interest among customers but also encourages them to actively participate and share the company's content with their own networks. This amplifies the reach of the brand and fosters a sense of community among its followers.

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