Case Study: American Tower Social Media Strategy

Eager to learn how American Tower is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for American Tower.

Continue reading to find out!

People looking into reports
Employee explaining chart for board


American Tower Corporation is a global leader in wireless communication infrastructure, providing essential support to mobile network operators and other wireless service providers. With headquarters in Boston, Massachusetts, American Tower operates in over 20 countries worldwide, including the United States, Brazil, India, and Nigeria. Serving a wide range of clients, from major telecommunication companies to emerging wireless startups, American Tower is instrumental in connecting people and businesses through reliable wireless connectivity.

Before: The Challenges of Social Media Marketing

In the realm of social media marketing, American Tower demonstrates a strong presence and engagement with its audience. The company's social media profiles, including Facebook, Twitter, and LinkedIn, serve as platforms to share informative content and engage in meaningful conversations with customers and industry professionals. Through regular posting of relevant industry news, updates on technological advancements, and behind-the-scenes glimpses into their operations, American Tower showcases its expertise and commitment to providing cutting-edge solutions.

Increase reach by sharing on social media
Ideas about KPIs and OKRs for employee advocacy

After: American Tower's Successful Social Media Strategy

One of the key strengths of American Tower's social media marketing strategy is the focus on building a community. By consistently delivering valuable content and fostering two-way communication, the company succeeds in creating a sense of belonging among its followers. American Tower actively responds to inquiries, comments, and concerns, ensuring that their social media channels are not just one-way communication platforms but avenues for meaningful interaction. This responsive approach helps to instill trust and confidence in their audience, establishing American Tower as a reliable and customer-oriented brand.


While American Tower's social media marketing efforts are commendable, there are a few areas where they can further improve. Firstly, diversifying the content format can enrich their social media presence. Incorporating visually appealing elements like infographics, videos, and images can capture users' attention and enhance the overall engagement. Additionally, American Tower can explore partnering with influencers or industry experts to extend their reach and tap into different segments of the market.

Person like a company on social media
Cover of the KBC book download
How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

Discover how your employees are the hidden gem you need to fully unlock your social media marketing. Fill in the form below to see how Ambassify will drastically improve your social media marketing. Are you ready?

Ambassify Product demo video