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Case Study: Akbank Social Media Strategy

Eager to learn how Akbank is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Akbank.

Continue reading to find out!

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Akbank is a leading financial institution headquartered in Istanbul, Turkey. It operates in several countries, including Turkey, Germany, and the United Arab Emirates, catering to a diverse range of clients, from individual customers to small businesses and large corporations.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Akbank demonstrates commendable efforts to engage with its audience and build a strong online presence. Firstly, the company effectively utilizes various social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn, to connect with its target audience. Through regular updates and interactive content, Akbank keeps its followers informed about its services, promotions, and financial news.

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After: Akbank's Successful Social Media Strategy

Secondly, Akbank actively engages with its customers on social media by promptly responding to queries, complaints, and feedback. By addressing customer concerns in a timely manner, the bank displays a customer-centric approach and builds trust among its clients. Additionally, Akbank organizes interactive campaigns and contests, encouraging customer engagement and fostering a sense of community within its social media platforms.


Despite its successful social media marketing efforts, there are still areas for improvement. One aspect that Akbank could further enhance is content diversity. While the bank shares valuable financial information and updates about its services, it could consider diversifying its content to include educational posts, financial tips, and customer success stories. Offering a wide range of content would attract a larger audience and provide added value to its followers.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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