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Case Study: ACEA Social Media Strategy

Eager to learn how ACEA is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for ACEA.

Continue reading to find out!



ACEA is a multinational energy utility company with its headquarters in Rome, Italy. With operations primarily in Italy, ACEA also caters to customers in other European countries. The company offers a range of services, including electricity, water, and environmental services, aimed at both residential and commercial clients.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, ACEA has done an excellent job in leveraging these platforms to reach and engage with its target audience. One of the key strengths of ACEA's social media strategy is its consistent presence across various social media platforms. The company actively maintains accounts on platforms like Facebook, Twitter, and Instagram, allowing it to connect with customers from different demographics and preferences.


After: ACEA's Successful Social Media Strategy

Furthermore, ACEA's social media accounts reflect its commitment to corporate social responsibility. The company regularly shares content related to sustainable initiatives, energy-saving tips, and environmental conservation, making it not just a utility provider but also an advocate for a greener future. This approach helps ACEA to build brand credibility and resonate with its environmentally-conscious clientele.


However, there are areas where ACEA's social media marketing strategy can be improved. Firstly, the company could focus on enhancing its overall engagement with the audience. While ACEA frequently shares informative content, it could benefit from actively encouraging user participation through contests, surveys, and discussions. This would foster a sense of community and allow customers to share their feedback and ideas more actively.

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Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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