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Case Study: Ace Hardware Indonesia Social Media Strategy

Eager to learn how Ace Hardware Indonesia is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Ace Hardware Indonesia.

Continue reading to find out!

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Ace Hardware Indonesia is a renowned retail hardware company that has established a strong presence in Southeast Asia. With its headquarters based in Jakarta, Indonesia, Ace Hardware operates not only in Indonesia but also across several other countries in the region, including Malaysia, Singapore, and the Philippines.

Before: The Challenges of Social Media Marketing

In the realm of social media marketing, Ace Hardware Indonesia has successfully utilized various platforms to engage with its target audience. Firstly, the company has embraced customer-centric content by providing valuable tips, DIY tutorials, and expert advice on its social media channels. This approach resonates well with its client base, which primarily consists of DIY enthusiasts, homeowners, and professionals in need of quality hardware products.

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After: Ace Hardware Indonesia's Successful Social Media Strategy

Secondly, Ace Hardware Indonesia actively engages its customers through interactive social media campaigns. Through contests, giveaways, and user-generated content initiatives, the company encourages its audience to participate and share their experiences with Ace Hardware's products and services. This not only builds brand loyalty but also expands the reach of their marketing efforts by leveraging the power of user-generated content.


Furthermore, Ace Hardware Indonesia effectively utilizes social media platforms as an avenue for customer service and support. They promptly respond to customer inquiries, provide product recommendations, and address concerns, creating a positive customer experience. This commitment to customer satisfaction enhances Ace Hardware's reputation and fosters long-term relationships with its clients.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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