Case Study: Whitbread Social Media Strategy

Eager to learn how Whitbread is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Whitbread.

Continue reading to find out!

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Whitbread is a multinational company headquartered in the United Kingdom. With a presence in various countries, including the UK, Germany, and the Middle East, Whitbread is focused on serving clients in the hospitality industry. Their portfolio includes popular brands like Premier Inn, Beefeater, Costa Coffee, and Brewers Fayre.

Before: The Challenges of Social Media Marketing

One of the commendable aspects of Whitbread's social media marketing strategy is their active presence across multiple platforms. They have a strong following on platforms such as Facebook, Twitter, and Instagram, allowing them to engage with a wide range of target audiences. By leveraging these channels, Whitbread can effectively communicate with their customers and build brand loyalty.

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After: Whitbread's Successful Social Media Strategy

Furthermore, Whitbread excels in providing valuable content through their social media channels. They regularly share updates about new locations, special promotions, and events, keeping their audience informed and engaged. By offering behind-the-scenes glimpses into their operations, Whitbread succeeds in creating a sense of transparency and authenticity, strengthening their relationship with customers.


Despite their successes, there are areas where Whitbread's social media marketing strategy can be improved. Firstly, they could enhance their customer engagement by actively responding to customer comments and queries in a more timely manner. Doing so would demonstrate their commitment to customer satisfaction and increase overall brand credibility.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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