Case Study: ServiceNow Social Media Strategy

Eager to learn how ServiceNow is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for ServiceNow.

Continue reading to find out!

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ServiceNow is a globally recognized company that specializes in digital workflow solutions. With headquarters in Santa Clara, California, ServiceNow operates in several countries, including the United States, Canada, the United Kingdom, Germany, Australia, and Japan. The company primarily serves enterprise-level clients, including businesses in the banking, healthcare, telecommunications, and manufacturing industries.

Before: The Challenges of Social Media Marketing

On social media, ServiceNow has effectively leveraged its presence to engage with its audience and promote its solutions. The company consistently creates valuable and relevant content that caters to its target audience. By focusing on industry-specific challenges and providing insights on how its digital workflow solutions can address them, ServiceNow successfully positions itself as a thought leader in the market. Additionally, the company actively participates in industry conversations and events, further establishing its brand reputation.

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After: ServiceNow's Successful Social Media Strategy

ServiceNow excels at utilizing various social media platforms to interact with its customers. The company promptly responds to customer queries, comments, and feedback, showcasing a commitment to customer service and satisfaction. By treating social media as a two-way communication channel, ServiceNow fosters meaningful engagement and builds strong relationships with its audience. Furthermore, the company effectively uses visual content, such as infographics and videos, to capture attention and convey complex information in a digestible format.


While ServiceNow demonstrates many strengths in its social media marketing strategy, there are areas for improvement. The company could enhance its engagement by proactively initiating conversations with its audience instead of solely responding to comments or queries. By taking the lead in discussions related to industry trends, challenges, and solutions, ServiceNow can position itself as a go-to resource for its target audience. Additionally, improving the frequency of posting on social media platforms could help maintain consistent engagement and visibility.

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How KBC increases social media engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

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