As our first line Customer Happiness Officer the following tasks will become your responsibility:
To be the first point of contact for our customers and provide email, chat, and phone-based support.
Manage the ticket lifecycle to ensure all queries are dealt with promptly and effectively. This also means being able to delegate more complex calls to the relevant colleagues in Development or Customer Success.
Offer top-of-the-line customer service. A high level of service aptitude and customer empathy is needed to succeed.
You will also take an active part in client & internal reporting and testing new features.
Furthermore, you will be responsible for documenting known solutions to our Help Center.
Ambassify is a SaaS platform that enables organizations to generate meaningful engagement with their employees, build their employer brand, and generate business results that move the needle. We provide all the tools needed to run successful advocacy, engagement, and branding campaigns such as social sharing, polls, surveys, and many more, while also providing all the data analytics to measure, optimize and improve their efforts.
KBC, KPMG, Toyota, Swiss Life, Bayer, and Sodexo utilize Ambassify to add value already, and our customer list is constantly growing.
In terms of the professional offering, have a look at our menu: