Essential skills

  • Customer Centricity is always on your mind.

  • You have great technical interest and are eager to learn more about the features of our platform and its technicalities.

  • You’re fluent in English and Dutch. Any other language is a plus.

  • A first experience with Customer Service is a plus.

  • You’re a strong communicator both in written and verbal communication.

  • Forward-thinking mentality: the ability to solve immediate issues and anticipate future ones. This goes hand-in-hand with strong analytical and problem-solving skills.

  • Self-starter, initiative-taker, and driven, always ready to offer the best service to our customers.

  • You work well under pressure and stressful situations and you thrive when working toward a deadline.
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Your role in this team

As our first line Customer Happiness Officer the following tasks will become your responsibility:

  • To be the first point of contact for our customers and provide email, chat, and phone-based support.

  • Manage the ticket lifecycle to ensure all queries are dealt with promptly and effectively. This also means being able to delegate more complex calls to the relevant colleagues in Development or Customer Success.

  • Offer top-of-the-line customer service. A high level of service aptitude and customer empathy is needed to succeed.

  • You will also take an active part in client & internal reporting and testing new features.

  • Furthermore, you will be responsible for documenting known solutions to our Help Center.

About Ambassify

Ambassify is a SaaS platform that enables organizations to generate meaningful engagement with their employees, build their employer brand, and generate business results that move the needle. We provide all the tools needed to run successful advocacy, engagement, and branding campaigns such as social sharing, polls, surveys, and many more, while also providing all the data analytics to measure, optimize and improve their efforts.

KBC, KPMG, Toyota, Swiss Life, Bayer, and Sodexo utilize Ambassify to add value already, and our customer list is constantly growing.

What's in it for you?

In terms of the professional offering, have a look at our menu:

  • At Ambassify it does not matter where you work, is it at one of our offices in Beringen or Ghent, in your home office... As long as you get the job done!
    • 😉 Something nice to note is that we have an Officenter office, which means you can make use of the different Officenters in Belgium.
  • Full-time hours.
  • Competitive salary.
  • Pick your equipment. We’ll set you up with a laptop + monitor combo you want, plus any software you need.
  • Professional development allowance.
  • Group insurance (physical and mental healthcare + retirement plan) by Alan.
  • An array of fringe benefits to pick and choose from.
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