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Case Study: Starwood Hotels & Resorts Social Media Strategy

Eager to learn how Starwood Hotels & Resorts is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Starwood Hotels & Resorts.

Continue reading to find out!



Starwood Hotels & Resorts is a leading global hotel company that operates in over 100 countries worldwide. The company's headquarters are located in Stamford, Connecticut, United States. Starwood Hotels & Resorts caters to a diverse clientele, ranging from business travelers to vacationers, offering a wide range of luxury and mid-tier hotel brands.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Starwood Hotels & Resorts excels in several areas. Firstly, the company actively engages with its customers across various social media platforms, such as Facebook, Twitter, and Instagram. Through these channels, they provide timely updates, share captivating visuals, and respond to customer queries and feedback promptly. This demonstrates their commitment to building strong customer relationships and enhancing the overall guest experience.


After: Starwood Hotels & Resorts's Successful Social Media Strategy

Secondly, Starwood Hotels & Resorts is highly adept at leveraging user-generated content on social media. They encourage their guests to share their experiences and photos using designated hashtags, which they then curate and display on their social media profiles. This not only serves as authentic social proof but also creates a sense of community among their guests.


Additionally, the company understands the importance of personalized content. They tailor their social media messages to cater to different segments of their target audience. Whether it's showcasing their business-friendly amenities to corporate travelers or highlighting family-friendly activities for vacationers, Starwood Hotels & Resorts ensures that their content resonates with their intended audience.

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