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Case Study: Marks & Spencer Social Media Strategy

Eager to learn how Marks & Spencer is doing in regards to social media marketing? Ambassify has created a report covering the unique aspect points and improvements for Marks & Spencer.

Continue reading to find out!



Marks & Spencer is a British multinational retailer that specializes in clothing, home products, and luxury food offerings. With its headquarters in London, the company operates across multiple countries, including the United Kingdom, Ireland, and various international markets. Catering to a wide range of clients, Marks & Spencer aims to provide high-quality products and a seamless shopping experience.

Before: The Challenges of Social Media Marketing

When it comes to social media marketing, Marks & Spencer has implemented several effective strategies. Firstly, the company actively engages with its customers by maintaining a strong presence on popular platforms such as Facebook, Instagram, and Twitter. They regularly post engaging and visually appealing content to showcase their latest collections, discounts, and promotions. By doing so, Marks & Spencer successfully captures the attention of their target audience, driving brand awareness and encouraging customer interaction.


After: Marks & Spencer's Successful Social Media Strategy

Secondly, Marks & Spencer understands the importance of user-generated content. They encourage customers to share their experiences and showcase their purchases by using dedicated hashtags. This approach not only helps in building trust and credibility but also serves as a valuable source of organic content for the brand.


Moreover, the company utilizes social media platforms to provide excellent customer service. They promptly respond to customer queries and complaints, ensuring that the online shopping experience is seamless and satisfactory. This proactive approach not only helps in resolving issues promptly but also showcases their commitment to customer satisfaction.

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How KBC increases internal engagement

Learn how KBC - one of Belgium’s biggest banks - leveraged their employees to achieve stellar social media marketing results.

Learn how you can improve your social media marketing

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